Amazon And Google Will Add A New Function To Their AI-Based Speakers That Will Allow Users To Make And Receive Phone Calls

By   February 15, 2017

Amazon’s Echo and Google’s Home are two of the most popular Smart speakers on the market. Both devices deliver an array of features that makes the user’s life easier and more comfortable. As of now, users can deliver pizza and sync music from their favorite streaming services directly from both of these Bluetooth speakers.

 

Amazon Echo Smart Speaker

 

Amazon, a multinational retail giant, and Google, a multinational technology company, have future plans to update their AI-based speakers, so users can make and receive phone calls. The updated functionality is expected to be available to customers some time this year.

Smart Home products like Echo and Home have become a staple in the lives of millions of consumers throughout the nation. However, both companies are currently working to overcome privacy issues, emergency services and telecom regulations. Plus, there is the “inherent awkwardness” of communicating via a Smart speaker.

A question that has drawn lots of attention over the past few months, with Smart Home gadgets is privacy. Both the Echo and Home speakers continuously record conversations, when they are activated. This could complicate things, since consumers may not be willing to hold a private conversation with a friend, family member or co-worker, through such a device. According to the company, the collected data is utilized to improve AI responses.

“Amazon is considering multiple options for how the phone feature could work, the people said. The Echo could get its own phone number. Call forwarding could enable calls to that number to be answered remotely on a cellphone, and vice versa.

Another option is to sync a user’s existing phone number and contacts with the Echo. Incoming calls would ring on the user’s cellphone.

Amazon and Google could develop the calling tool themselves, or they could allow external providers such as Skype or Vonage onto their platforms.”

Rumor has it Apple is working on a device that would be on a competitive level with Google’s Home and Amazon’s Echo. Apple’s rumored home hub will be powered by Siri and built into Mac products and iPhones.

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